With new workplace practices due to the coronavirus, you may find yourselves working remotely, away from your normal place of business, and are wondering about moving your UC service to take full advantage of its benefits. After receiving a number of questions about this, we’ve put together this FAQ to help answer them.

What’s the easiest way for me to move my phone service home?

By far the simplest approach to moving your service home (or anywhere else) is to log in to your UC portal and set up call forwarding to your home or mobile number.

This will be seamless for all inbound calling, but outbound calls will display as originating from your mobile or home phone. If this is problematic, follow the instructions below to use a soft client or your IP phone.

Can I use a soft client (app) for my UC service?

Yes, we have clients available for Mac, PC, iOS and Android. No call forwarding is required in the portal, and you will make and receive calls just as if you’re on your phone in the office. For mobile clients, visit the Apple App Store or Google Play, and install Smart Office for Mobile made by Genband US LLC.

Smart Office for PC | Smart Office for Mac

Can I move my IP phone (Polycom or Yealink) to my home?

Yes, but the phones need to be powered correctly either by a PoE (Power over Ethernet) switch, PoE injector or the correct power supply for your phone. Power supplies are fairly common, and should be available at electronics stores (see the required specs below). We have a limited number of PoE injectors for sale: please contact Skyway Support if you are interested.

Polycom power supply: 
P/N: 1465-4367-001
Model: PSA15A-480P
Input: AC100-240V~50-60Hz 0.5A 39-47VA
Output: 48V DC 0.31A center pin positive

Yealink Power supply:
P/N: PS5V2000US
Model: YLPS052000C-US
Input: AC100-240V~50-60Hz 0.5A
Output: 5V DC 2A center pin positive

Does my phone need to be behind a firewall?

Yes, for security reasons your phone must be behind a firewall, either plugged directly into your router or in a switch behind the router. Failure to do so exposes your phone to hacking and you to liability for thousands of dollars in long distance charges.

We hope this is enough information to get you up and running. For further information, read our “How to Start a Collaboration” document. Feel free to reach out to Skyway Support services if you have any questions or if you’re having difficulties with any of these instructions.

Keep working and stay healthy!