Live Support: Connect with and support your customers directly from your website

Use chat and messaging — text, audio or video — to connect with your customers in real time. Skyway Sweet UC’s Live Support enables businesses of all sizes to provide productive and efficient customer support right from a website.

Live Support uses the Kandy Platform-as-a-Service (PaaS) solution to easily integrate real time communications in your site.  Insert a single line of code and you’ve added a Live Support button to your site, either in any of the four corners of the user’s browser window, or embedded right on the page, as we’ve done with the button below the video. Try it!

Live Support is Fully Featured


Rich Messaging

Users can share images and videos with the support agent to better describe the issues that need resolution

Screen Sharing

Support experts can remotely assist users in real-time by activating screen sharing directly within the Live Support window

Web and Mobile

Unlike competing solutions, Live Support also works when your users access your website via smartphone or tablet

Easy to Deploy

Use the back end portal to define the menu tree, create the button and generate the HTML embed code for your website

For all Businesses

Micro businesses, SMBs, Enterprises and large Contact Centers can all benefit from the flexibility of Live Support

WebRTC Enabled

Voice and Video calls directly from the website. Agents use web browser console or mobile application

Advantages of Live Support

  • Accelerate trouble resolution; increase customer satisfaction
  • Organized visualization of contacts directory structure
  • Flexibility to choose different modes of chat (text, voice, video) between users and agents
  • Easily scaleable
  • Add to your website with one line of code
  • Back end admin portal for easy creation/configuration of directory trees and support button
  • Works with iOS and Android
  • Simple, easy-to-use app for customer service agents
  • Chat history – transcript can be sent to user by email
  • Agent and user can share images and videos (Rich Messaging) or screen share for guided support