Skyway Sweet UC is Better Than RingCentral in Price, Voice Quality and SecurityThe Skyway Sweet UC Difference
The RingCentral solution, delivered over a customer’s existing connection via the public internet, is not only unable to match Sweet UC’s voice quality, it is also inherently unable to match the VoIP packet privacy provided by Skyway West, meaning the RingCentral voice traffic is susceptible to sniffing, fraud and other forms of interception.
RingCentral is a global provider of cloud-based PBX, unified communications and collaboration solutions, headquartered in Belmont, California. RingCentral services are delivered as an OTT (Over the Top) solution over existing third-party Internet bandwidth. In contrast, Skyway West’s Sweet UC, powered by Kandy in partnership with Ribbon Communications, delivers cloud-based Unified Communications services over a private, direct connection through Skyway West’s network to the PSTN (Public Switched Telephone Network). This private connection is how Skyway provides true voice Quality of Service (QoS), reducing jitter, packet loss and other factors affecting voice quality.
The RingCentral solution, delivered over a customer’s existing connection via the public internet, is not only unable to match Kandy UC’s voice quality, it is also inherently unable to match the VoIP packet privacy provided by Skyway West, meaning the RingCentral voice traffic is susceptible to sniffing, fraud and other forms of interception.
RingCentral is a celebrated financial success in the digital OTT space. While deliberately streamlining the digital experience they have concurrently managed to deliberately minimize human interaction. RingCentral customers are encouraged to provide their own self-serviced support, and need to have at least 30 users to gain access to U.S.-based phone or Internet support. Support for those with less than 30 users is outsourced offshore to the Philippines, and RingCentral review sites are filled with complaints about the resulting user experience. In contrast, Skyway Sweet UC support is provided by a local team based in the Lower Mainland in BC.. With Skyway West you will interact with a real person until your problem is solved even if that resolution requires a site visit.
While RingCentral follows a standard three-tiered pricing plan structure with a graduated set of features, Skyway Sweet UC offers a flexible and scalable, ‘pay-as-you-go’ approach. Skyway’s pricing model let’s organizations pay for what they use and add or remove services when needed. Advertised pricing plans indicate that Sweet UC is priced about $10 less per month per user than RingCentral’s offering, and anecdotal evidence suggests RingCentral is extremely rigid in term and user commitments to access their best pricing.
Ribbon has been registered to the International Quality Standards of ISO 9001 and TL 9000 since 2001, and their global reputation for quality and reliability was the number one reason Skyway chose them as its voice partner. Ribbon promises and delivers 99.999999% (eight 9s) uptime, which beats the “carrier-grade” standard by a factor of 1,000.
Ribbon, recognized in 2015 on CNBC’s Top 50 Disruptor list, is a global leader in developing the future of contextual, real-time communications, whether by phone, email, video, text or audio. The partnership with Ribbon gives Skyway customers affordable access to a future-proof UC solution which extends the reach of the desktop phone to computers, smartphones and tablets, allowing users to work and collaborate anywhere, on any device.
As well as turn-key cloud UC services such as Cloud PBX, Mobility and Cloud Collaboration, Kandy has made it easy for developers to embed voice, video and all things RTC (real time communications) within applications, in a manner that is robust and highly scalable. Already, advanced solutions allow you to easily leverage HTML5 and WebRTC to integrate with Salesforce, Outlook, Microsoft Dynamic and Office, Google Apps, Skype for Business (Lync), as well as IBM Connections and Sametime. Kandy-powered Sweet UC also offers pre-built, pre-packaged “Kandy Wrappers” to extend UC features to your existing apps or websites.