Sweet UC Pricing & Features

Flexible Packages that Meet Your Needs

Skyway West’s Sweet UC offers simple packages of services that meet individual work environments and budgets. We understand that the phone in the warehouse doesn’t need the same capabilities as an on-the-go knowledge worker, and should not cost the same. Simply choose the appropriate number of each package required and don’t worry if you need to change in a few months – Sweet UC allows you to adjust as your needs change. Scroll Below the Pricing Tables for the full list of available Voice Features. In addition to packages Sweet UC offers optional Collaboration services to meet specific work environments.

*volume discounts available, please contact a Skyway UC Representative.

Download the Full Feature List

Simple packages of services that meet all work environments

Full List of Voice Features


Essentials Premium Voice
Basic phone features. Great for common areas and fax lines. HD Voice solution for desktop phone user needing business-class features.
Inbound/Outbound Calling check-mark check-mark
Call forwarding check-mark check-mark
Caller ID check-mark check-mark
Unlimited Long Distance check-mark check-mark
Call Park check-mark check-mark
Call Pickup check-mark check-mark
Call Trace check-mark check-mark
Call Transfer check-mark check-mark
Music on Hold check-mark check-mark
Do Not Disturb check-mark check-mark
Hunt Groups check-mark check-mark
Account Codes check-mark
Ad Hoc Conferencing check-mark
Advanced Screening (find me/follow me) check-mark
Alias Routing check-mark
Anonymous Call Rejection check-mark
Authorization Codes check-mark
Auto Hold – Receptionist check-mark
Busy Lamp Field check-mark
Call Park Retrieval check-mark
Call Park to DN check-mark
Call Park to System Number check-mark
Call Pickup – Directed check-mark
Call Pickup – Group check-mark
Call Pickup – Targeted check-mark
Call Return check-mark
Call Screening – Call Type check-mark
Call Transfer Blind check-mark
Call Transfer Supervised check-mark
Call Transfer to Speed Dial check-mark
Caller ID Internal vs External check-mark
Caller ID Name/Number check-mark
Caller ID Per Call Block check-mark
Caller ID Permanent Block check-mark
Class of Service Restrictions check-mark
Call Park to System Number check-mark
Configurable Calling Line ID check-mark
Deny All Calls check-mark
Direct Inward Dialing check-mark
Direct Outward Dialing check-mark
DTMF Digit Transmission check-mark
Extension Dialing check-mark
HD Voice check-mark
Hotline check-mark
Hunt Group – Circular Routing check-mark
Hunt Group – Sequential Routing check-mark
Hunt Group – Simultaneous Ringing check-mark
Intercom check-mark
Personal Agent Web Portal check-mark
Private/Public Name/Number check-mark
Reminder Ring check-mark
Selective Call Rejection check-mark
Shared Line Appearance check-mark
Short Dialing Codes check-mark
Voicemail check-mark

Add Optional Sweet UC Collaboration Services

Smart Office Collaboration

Smart Office Video Collaboration lets participants get engaged and stay engaged from anywhere. Smart Office Collaboration Rooms offer HD multi-party video conferencing and screen share is available to anyone with a web browser. Connect from the office or from the road. 94% of businesses using video collaboration report an increase in productivity.

Smart Office Screen Share

Users have a personal room to hold on-line meetings and share content with one colleague or many. — no need to pay for a pricey specialty service that charges per user or per minute. Instantly launch Screen Sharing from a Sweet UC client or send out a calendar invite to co-workers and guests with no schedule to manage or special meeting passwords. It’s easy to send a Smart Office web link and audio conference access.

MeetMe Audio Conferencing

Just need traditional audio conferencing? Sweet UC’s MeetMe Conferencing gives every user their own dedicated access code that is always ready to use – no scheduling steps, no rotating access numbers. Better yet, MeetMe is tightly integrated into all Sweet UC clients so moderators can see who is joining and leaving their call — no distracting announcements, no unannounced listeners. It’s that easy.

Click here for a complete list of Skyway West Service Charges

1. Customer Equipment & Network Re-Configuration

A. Customer Premise Equipment Re-configuration*

*Requests made within the first 30 days of service are not chargeable

Service Price
IP Modifications – Add/delete/modify IP addresses $75
Open/close ports $75
Restocking Fee to replace equipment (after 90 days) $75
B. Network Re-configuration
Service Price
Service Upgrade – Increase Speed FREE
Service Downgrade – Decrease Speed $75
VLAN – Change from Public to Private Network $150/site
C. Site visit
Service Price
One hour minimum charge $99
Wiring Runs (time and material)
Network Configuration (by quote)
D. ADSL Moves
Service Price
New ADSL set-up fee $75
Dry loop set-up fee $75
ADSL splitter $25
Install $99
10 day Service-Over-Lap
(equipment configuration, rental and 2nd service for ten days)
$75

E. Kandy UC Moves, Adds, Changes, Deletions
Service One-time Charge Ongoing Monthly Charge
Reset Password (per User) $10
Add Queue User (ACD) $25 $10
Call Forward New User (each DID) $25 $20
New Users – Remote Installation $75
Site Visit (to install Handset or Headset) $175/hr
Per User Software Change – Remote, where NO Site Visit is required. $25
Per User Software/Hardware Change – Site Visit IS required. $175/hr
User Delete $75
Hourly Labour – On-Site (min 2 hr. charge) $175/hr
DID’s – ADD/DELETE/PORT/Install (each Number) w/ directory listing $5 each/$50 minimum charge $2
Directory Listing – Add to existing DID $75 $6
DID Vanity search $75/hr (one hour minimum)
CAT 5 Cable Install (per Station Run) Quote Required
Data 24 port patch panel Quote Required
Data Rack Quote Required
Chargeable Advanced Troubleshooting
Client Switch Configuration/Troubleshooting, Phone/PC connectivity issues, Verify/Replace faulty cabling
$175/hr
Additional Training
Ongoing or Additional Training at Request of Client
$175/hr

2. Email Modifications

Service Price
Add/delete accounts FREE

3. Billing Changes

Service Price
Admin Fee for Service Upgrade FREE
Admin Fee for Service Downgrade $35

Interested in a Skyway Sweet UC Demo?

Need More Info? Contact Skyway West

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