Integrate Sweet UC with Salesforce
Add Sweet UC’s Kandy Voice and Video to Salesforce
Salesforce (SFDC) is a critical business application in many organizations – its scope has expanded to the point where it is often employees’ primary work environment. Why not make that time more productive by integrating voice and video?
Kandy Business delivers a Real Time Communications Client for Salesforce to make it easy for SFDC users to receive and make calls from inside their SFDC web application. Not only does it save time (no need to look up contacts and dial), it offers integrated activity tracking. Every conversation, outbound and inbound appears in the contact/account record.
- No wasted time manually tracking activities or updating a contact’s record
- Managers can correlate how customer engagement activities drive results
- Sales teams can focus on selling rather than wasting cycles on administrivia
- Supports inbound and outbound calls
- One-touch access from contact records
- Easily invite customers to a video call (via link in e-mail)
Interested in a Kandy UC Demo?
Real Time Communications for Salesforce – Features
Inbound Screen Pop
Incoming call look up with screen pop
Auto Call Logging
Log activity automatically in customer contact record
Memo and Contact Updates
Quickly update records and make notes
Schedule Video Calls
Send e-mail invites to schedule a video conference
Manage multiple calls from client
Simple Call Control
Client includes basic call management
Voice and Video in Salesforce: A Value Proposition
Learn to leverage your enterprise identity.