by Mike | Dec 4, 2023 | Support
This article will show you how to set Time Frames and how to configure them for optimal results. Required: Manager Portal access with Office Manager scope. Displaying the Time Frames Page All time frame tasks are performed from the Time Frames page. To display this...
by Mike | Apr 11, 2018 | Support
Updated numbers for Smart Office Collaboration for those that are off-net and have to dial in to conference. For those users who don’t have a microphone on their computer or can only access the collaboration room via audio, the following are the audio bridge dial in...
by Mike | Sep 29, 2017 | Support
Use these numbers for Vancouver access to SmartOffice collaboration: Local: 604.424.8472
Toll Free: 1.866.572.2263 Each Smart Office Account has it’s own PIN code which can be found in your EUP under Service Settings menu and then under the Conferencing submenu. Local...
by Mike | Mar 6, 2017 | Support
On March 7th, 2017 the Mozilla organization will release Firefox 52.0. This release will disable a set of APIs referred to as NPAPI which allowed browsers to be augmented with plugins. Smart Office Collaboration uses such a plugin. Hence, when users upgrade to Firefox...
by Mike | Feb 18, 2017 | Roadmap, Support
Please note that Genband has released the new version of the softphone for Windows that has the plug-in for Outlook 2016. This plug-in will allow you to click to dial from Outlook. Please visit your customer portal to download the newest release. If you need...
by Mike | Dec 10, 2016 | Roadmap
As of mid-December, 2016, all dates are tentative: 1. The current Gencom client for Windows (10.4.14) will work with anything lower than Outlook 2016. Which means that it will allow you to click to dial from outlook. 2. The new release on Gencom (10.4.16) which is...
